Office Manager Job Description:  The Harmonized Brain Center Office Manager is a key position for our practice. This is the person who will ensure good business practices for our organization while the clinician(s) focus on providing therapy sessions to improve brain health and wellness.  The Office manager must be fully engaged in the unique environment and clientele of our brain health care setting, as well as interacting with clinician(s) and complying with governmental regulations.

 

Here are elements that may be seen in a job description for a Harmonized Brain Centers Office Manager:

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Summary of the Position

The Harmonized Brain Centers Office Manager is responsible for the non-clinical aspects of the day to day operations in a brain health and wellness environment including clinicians offices.

 

Job Duties

• The Harmonized Brain Center Office manager is responsible for the financial performance of monthly operations.

• Supervision of patient scheduling, registration, financial counseling, therapy records, billing and collection, data entry and processing, and cash posting

• Coordination of the day to day operations of the practice

• Promoting excellent customer service by all levels of the staff

• Develops, implements, and maintains office policies and procedures

• Maintains and manages all filing and organizational systems for the practice

• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.

• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.

• Coordinates staff meetings for administrative and clinical staff

• Coordinates logistics for internal and external meetings and conferences

• Ensures staffing is appropriate for day to day operations

• Assists in special projects

• Assists in marketing to new clients and client relationship management with existing clients.

 

Education Requirements

• Knowledge of business and accounting processes usually obtained from an Associates or Bachelors degree in Business Administration, Accounting, or Health Care Administration. 

 

Experience

• Minimum of 5 to 7 years in a medical office setting.

• Two to three years in a supervisory or management position.

 

Knowledge, Skills, and Abilities

• Knowledge and experience in all aspects of billing.

• Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.

• Knowledge of HIPAA and labor law

• Strong customer service skills

• Skill in writing policies and procedures

• Skill in using healthcare software and computer systems

• Knowledge of Therapy Mate Software program

• Knowledge or Microsoft Office Suite

• Knowledge of InFusion Soft CRM

• Knowledge of maintaining supplies and equipment for the medical setting.

• Multitasking skills

• Problem-solving skills

• Professional communication and presentation skills, including face to face, email, telephone, and video conference.

• Knowledge of continuous process improvement concepts and practices

• Ability to communicate professionally with clinicians, nurses, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.

• Expected Salary

• Salary amounts vary based on years of experience, and education.

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Please submit resume to: 

Dallas Shepard, Manager

Harmonized Brain Centers LLC

2149 N Academy Blvd,

Colorado Springs Colorado 80909

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